Exchange & Return Policy – FitSashWear

At FitSashWear, customer satisfaction is at the heart of everything we do. While we strive to deliver premium-quality activewear that fits your lifestyle, we understand that sometimes things don’t go as planned. That’s why we offer a simple and transparent return and exchange policy.

Exchange Policy

• Exchanges are accepted within 7 days of delivery.
• Products must be unused, unwashed, and in their original condition with tags intact.
• You may request an exchange for size, color, or a different style of equal value.
• To initiate an exchange, email us at info@fitsashwear.com with your order number and reason for exchange.

Note: Reverse pickup availability is subject to your location. If unavailable, customers may need to self-ship the item.

Return Policy

• Returns are accepted only for damaged, defective, or wrong items delivered.
• Return requests must be made within 24 hours of delivery.
• A full unboxing video (from opening the sealed package to showing the product issue) is mandatory to process a return.
• Products must be returned unworn and in original packaging.

To raise a return request, email us at info@fitsashwear.com with:

• Order ID
• Reason for return
• Unboxing video as proof

Important Guidelines

• Returns are not accepted for reasons like dislike of color, change of mind, or minor size concerns (for which exchanges are available).
• No return or exchange is allowed on items bought during a sale, discount, or special offer, unless received damaged.
• Once a return or exchange is approved, our team will guide you through the process, including pickup or shipping details.

Refunds

• Refunds are processed only for valid return cases (damaged or wrong product) after inspection.
• Once approved, refunds are issued to the original payment method within 5–7 working days.

Need help? Contact us at info@fitsashwear.com

FitSashWear – Commit to Fit. Commit to You.

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